We are committed to providing helpful, respectful, and timely customer service. This Customer Service Policy explains how you can reach us, what you can expect from us, and how we handle common requests. By shopping with us, you agree to this policy. We may update this policy from time to time, and the version posted on our website at the time of your request will apply.
The best way to reach us is through the Contact page on our website. Please include your order number, the email address you used to place your order, and a clear description of your question or issue. If your request is about a specific item, please include the product name and any relevant photos. This helps us assist you faster and more accurately. We aim to respond to all inquiries within one to two business days, excluding weekends and public holidays. During peak seasons, responses may take slightly longer. We appreciate your patience.
Our customer service team can help with order status, tracking, shipping questions, returns, refunds, exchanges, product recommendations, ingredient questions, and general inquiries. We can also help you update your account information, manage your email preferences, and troubleshoot website issues. If you need help choosing a product, we are happy to offer suggestions based on your skin type, concerns, and preferences. However, we cannot provide medical advice. If you have a medical condition or allergy, please consult a qualified healthcare professional before using our products.
We are committed to treating you with respect. We ask that you treat our team with respect as well. We do not tolerate abusive, threatening, or harassing behavior. If a conversation becomes abusive, we may end the conversation and restrict future contact. We reserve the right to refuse service to anyone who violates this policy.
If you have an issue with your order, please contact us through the Contact page as soon as possible. We will investigate and work with you to find a fair solution. If you are unsatisfied with the resolution, you may request that your case be reviewed by a supervisor. We will do our best to resolve your issue promptly.
If you have questions about our policies, please visit the relevant policy page or contact us through the Contact page. Our customer service team is happy to help. Thank you for shopping with us. We appreciate your trust and will do our best to make your experience a positive one.