Thank you for shopping with us. We are committed to delivering your order as quickly, safely, and clearly as possible. This Shipping Policy explains how we process, ship, and deliver orders, what you can expect after you place an order, and how we handle shipping-related questions. By placing an order on our website, you agree to the terms described in this Shipping Policy. We may update this policy from time to time, and the version posted on our website at the time of your order will apply.
We currently offer free shipping worldwide on all orders. There is no minimum order value required to qualify for free shipping. This means that whether you are ordering one item or several, you will not be charged a shipping fee at checkout. We believe that clear, upfront pricing is important, so the price you see is the price you pay. We do not add shipping charges after checkout, and we do not require you to meet a certain threshold to receive free shipping. This applies to all destinations we serve, unless a specific product page states otherwise. If a product is unavailable for shipping to your location for legal or logistical reasons, we will make that clear before you complete your purchase.
In addition to free shipping, we cover the related duties and taxes associated with your order. You will not be asked to pay additional fees upon delivery for duties, taxes, or customs clearance. We want your experience to be as smooth as possible, so we handle these costs as part of our commitment to transparent pricing. If you are located in a region where additional local fees are required by law and cannot be covered by us, we will notify you before shipping or cancel the order if necessary. However, under our current policy, we aim to ensure that you do not bear extra charges beyond the price shown at checkout.
We process orders within one to three business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays. During peak seasons, promotional periods, or high-volume sales events, processing may take slightly longer. If there is a delay in processing your order, we will do our best to notify you by email. Once your order has been processed, it is handed to our shipping partners for delivery. You will receive a shipping confirmation email with tracking information when your order leaves our warehouse. Please note that tracking information may take up to forty-eight hours to become active in the carrier’s system.
Delivery is estimated at six to twelve days after dispatch. This is an estimate, not a guarantee. Actual delivery times may vary depending on your location, local postal conditions, weather, customs processing, and other factors outside our control. Remote areas, islands, and regions with limited carrier coverage may experience longer delivery times. We appreciate your patience and recommend that you monitor your tracking information for the most up-to-date status. If your tracking information has not updated for several days, please contact us through the Contact page, and we will assist you in locating your package.
We ship to the addresses provided at checkout. It is your responsibility to ensure that your shipping address is complete, accurate, and safe for delivery. Please double-check your apartment number, street name, city, state or province, postal code, and country before submitting your order. If you notice an error after placing your order, please contact us as soon as possible through the Contact page. We will do our best to update the address before the order is dispatched. Once an order has been shipped, we may not be able to change the address. If a package is returned to us because of an incorrect or incomplete address, we may need to charge a reshipping fee or issue a refund in accordance with our Refund Policy.
If your package is marked as delivered but you cannot find it, please check with neighbors, building management, or your local post office first. Sometimes packages are left in a safe place or with a front desk. If you still cannot locate your package, please contact us through the Contact page, and we will work with you and the carrier to investigate. We may ask you to provide a police report or a signed statement in some cases. We are committed to helping you resolve delivery issues fairly.
If your order is lost in transit, damaged during shipping, or arrives with missing items, please contact us through the Contact page as soon as possible. We may ask for photos of the package, the shipping label, and the items you received. This helps us file a claim with the carrier and resolve the issue quickly. Depending on the situation, we may offer a replacement, a partial refund, or a full refund. We handle these cases on an individual basis and aim to find a fair solution for you.
We reserve the right to choose the shipping carrier and service level for your order. This allows us to provide free shipping while maintaining reliable delivery. If you have special shipping requests, please contact us before placing your order, and we will let you know if we can accommodate them. We do not currently offer in-store pickup, express shipping, or guaranteed delivery dates unless explicitly stated on the product page or at checkout. Any delivery timeline shown on our website is an estimate based on typical carrier performance.
If you refuse a package or fail to receive it after delivery attempts, the package may be returned to us. In such cases, we may issue a refund minus any return shipping costs or fees incurred, in accordance with our Refund Policy. If you have questions about shipping, duties, taxes, delivery estimates, or tracking, please visit our Contact page. Our customer service team is happy to help.