We want you to love your purchase. If you are not completely satisfied, we are here to help. This Refund Policy explains how returns, refunds, and exchanges work. By placing an order on our website, you agree to this policy. We may update this policy from time to time, and the version posted on our website at the time of your order will apply.
You may return most items within sixty days of receiving your order. This sixty-day window is designed to give you enough time to try your products, see how they work with your routine, and decide whether they are right for you. To be eligible for a return, the item should be in its original condition, unused or gently used, and in its original packaging where possible. Some items may not be eligible for return for hygiene or safety reasons, such as opened products that cannot be resold, free gifts, promotional items, or final sale items. If an item is not eligible for return, we will make that clear on the product page or at checkout.
To start a return, please contact us through the Contact page. Provide your order number, the item you wish to return, and the reason for the return. Our team will review your request and provide instructions on how to send the item back. Please do not send items back without contacting us first, as we may not be able to process unauthorized returns. Once your return is approved, you will receive return instructions. You are responsible for ensuring that the item is packaged securely to prevent damage during transit. We recommend using a trackable shipping method for your return, as we are not responsible for returns that are lost or damaged in transit before reaching us.
Once we receive your return, we will inspect the item and process your refund within five to ten business days. Refunds are issued to the original payment method whenever possible. If the original payment method is no longer available, we may issue a refund in another form, such as store credit, at our discretion. Please note that your bank or payment provider may take additional time to post the refund to your account. We will send you a confirmation email once your refund has been processed. If you have not received your refund after ten business days, please contact us through the Contact page, and we will investigate.
Shipping costs for returns may be your responsibility unless the return is due to our error, such as a wrong item, a defective item, or an item damaged in transit. If the return is due to our error, we will provide a prepaid return label or reimburse reasonable return shipping costs. If the return is due to personal preference or a change of mind, you may be responsible for return shipping costs. We do not charge restocking fees for most returns, but we reserve the right to charge a restocking fee for excessive returns, items returned in poor condition, or items that are not eligible for return.
If you receive a defective, damaged, or incorrect item, please contact us through the Contact page within a reasonable time after delivery. We may ask for photos of the item and its packaging. Depending on the situation, we may offer a replacement, a partial refund, or a full refund. We aim to resolve these issues quickly and fairly. If you received a free gift or promotional item with your order, it may need to be returned along with the main item if you request a refund for the main item. If the free gift is not returned, we may deduct its value from your refund.
If you wish to exchange an item, please contact us through the Contact page. Exchanges are subject to product availability. If the item you want is out of stock, we may offer a refund or store credit instead. We do not currently offer direct exchanges for all items, but we will do our best to help you find a solution. If you refuse a package or fail to receive it after delivery attempts, the package may be returned to us. In such cases, we may issue a refund minus any return shipping costs or fees incurred.
We reserve the right to refuse a return or refund if we suspect fraud, abuse, or violation of our policies. We also reserve the right to limit returns or refunds for customers who repeatedly return items. If you have questions about returns, refunds, exchanges, or eligibility, please visit our Contact page. Our customer service team is happy to help.